INFORMATION FOR APPLICANTS (w.e.f: 20th December 2019)



UGANDA HIGH COMMISSION, LONDON PASSPORT OFFICE

The Passport Department at the Uganda High Commission is open to the public for enquiries/submissions: Monday, Tuesday and Thursday from 10:00 a.m. to 1:00 pm only (except on Public Holidays in Uganda and the United Kingdom - see opening times). 

15/06/2020 PLEASE SEE INFORMATION HERE REGARDING A CHANGE IN WORKING DAYS/TIMES AND COVID MEASURES WHEN VISITING THE HIGH COMMISSION. THE MISSION IS CURRENTLY OPERATING ON A STRICTLY APPOINTMENT ONLY BASIS.

E-PASSPORT APPLICATION

Introducing the E-Passport Online Application portal for Ugandans: www.passports.go.ug

The Ministry of Internal Affairs(MIA)/Directorate of citizenship and Immigration Control(DCIC) has now fully operationalized the e-Passport with the online application system for e-passports now in place.

To use the new portal, applicants from anywhere in the world visit:

www.passports.go.ug

Passport applications are processed in Kampala. 

There is no express service for individuals submitting their applications from the outside of Uganda.

Please note, applicants will be contacted when their passport is ready for collection.


PASSPORT RENEWAL

1. Visit http://www.passports.go.ug

2. Complete the application form

3. Make payment via the online application application form links:

The fee for an ordinary passport is: UGX 250, 000/= plus UGX 10,000/= for London courier fees.

Lost passports additionally incur a UGX 100,000/= fine.

4. Applicants are required to visit the Mission in person on a strictly appointment only basis (see information here) ensuring you have all print outs of the following documents: a) A print out of the completed passport biodata application form with the data including the cover sheet one receives after submitting their application form. b) 2 passport photos with ears on display (no earrings or glasses) and taken on a plain white background c) A letter from your recommender d) A copy of your recommender's National ID e) Print out of proof of payment f) Current passport  g) Sworn Affidavit (only if passport is lost)

All applicants are required to visit the Mission with their documents already printed out and in order. When you visit the High Commission you must ensure you are wearing a mask at all times. 


Passport Renewal FAQ's

When can i submit my passport application?

Please make an appointment prior to visiting the mission here


Am i really required to appear in person to submit my passport application?

Yes. See 2.2.6 here 


Am i required to have a National ID to apply for the e-passport?

No.


How will i know when my passport is ready for collection?

We either call you or send an e-mail. There is no need to call our offices.


Can i have my passport returned to me by post?

Applicants who wish for their passport to be returned to them by post are required to provide a self, stamped addressed special delivery envelope. 


I am having trouble making payment online, can you advise?

Applicants are advised to either try another browser, attempt payment the following day or restart the application.


Payment is made in Uganda shillings, is this correct?

Yes, all payments made online are in Uganda shillings.



CERTIFICATE OF IDENTITY REQUIREMENTS

1. Fully completed Form G.

2. Two (2) identical passport size photographs.

ACCEPTABLE PHOTOS:

             Taken within the past 6 months, showing current appearance.

             Colour 

             Strictly printed on a plain white background 

             Full face, front view.

             With neutral facial expression with both eyes open and both ears must be visible.

Applicants with photos that do not meet these criteria shall be rejected.

3. Present expired passport

4. If passport is lost, a Sworn Affidavit notarized by a solicitor, dated within six months.

5.  Payment:

Payments for the Certificate of Identity can be made through:

  • Visiting: www.ura.go.ug
  • Selecting: eServices 
  • Selecting: Payment Registration
  • Selecting: Other NTR
  • Entering: Applicant details under 'taxpayer details' - fields marked red are mandatory
  • Selecting: The 'Ministry/Department/Agency' -  'Directorate of Citizenship and Immigration Control (National Citizenship and Immigration Control)'.
  • Selecting: a) Certificate of Identity: Under 'taxhead name' select 'Certificate of Identity'
  • Selecting: 'online payment options' under 'payment methods'
  • Entering: Text from the given image
  • Selecting: 'Accepting and Register'
  • Selecting: 'ok' at the pop up window from ura.
  • Selecting: The bank with which you wish to make payment under 'online payment summary'
  • Noting: Your PRN under 'online payment summary'
  • Applicants must print off and attach proof of payment to their passport application. PAYMENT CANNOT BE MADE AT UGANDA HIGH COMMISSION.

Cost: 30,000Ush

6. Cover letter requesting for Certificate of Identity, addressed to 'Uganda High Commissioner, London'

7. Attach a copy of your air ticket with departure date within seven days.