The Passport Department at the Uganda High Commission, London is open to the public for enquiries/submissions to all those who have scheduled an appointment online: Monday to Friday from 09:30 a.m. to 1:00 pm only (except on Public Holidays in Uganda and the United Kingdom).
No appointment, no submission.
Passport collection is Tuesday, Wednesday and Thursday between 10:30 a.m. to 1:00 pm only. Check if your passport is ready, here, https://london.mofa.go.ug/visa/how-check-status-your-passport-online
UGANDA E-PASSPORT APPLICATION
Introducing the E-Passport Online Application portal for Ugandans: http://www.passports.go.ug
There is no express service for individuals submitting their applications from the outside of Uganda, therefore applicants should ensure they only select the standard service.
Please note, applicants will be contacted by the e-mail address provided on their application when their passport is ready for collection.
1. Visit http://www.passports.go.ug
2. Select 'Start New Application'.
3. Read the Disclaimer and accept the Terms and Conditions
4. Ensure you complete the application in full
Under 'Passport Type' select 'Ordinary' (unless you are an Official or a Diplomat)
Under 'Type of Application' select which applies to you; 'New Application' if it's a minor's first passport, 'Renewal' if you are renewing your Ugandan Passport, 'Change of Details' if you are changing information in your passport, 'Damaged' if your passport has damage e.g - it's been torn or has water damage or 'Lost' if you have lost your passport and do not have a hard copy of it in your possession.
5. Make payment via the online application application form links which you'll see at the last stage of the application with payments made via the URA payment portal using your UK Debit/Credit card which will automatically convert the payments from UGX into GBP ensuring your print out your receipts:
The fee for an ordinary passport is: UGX 250, 000/= plus UGX 10,000/= for London courier fees.
Lost passports additionally incur a UGX 100,000/= fine.
Alternatively, if you are struggling to make payment online, you may wish to ask someone to pay for your application on your behalf. This can be done at most banks in Uganda which accept the PRN codes your application will generate.
6. Make an appointment to submit your application by visiting www.passports.go.ug/ and selecting 'schedule appointment'.
7. Attend your appointment ensuring you have the following printed documents as per the below checklist.
a) Form titled 'passport application appointment form' (2 pages).
b) A letter from your recommender (a Ugandan national) confirming you are known to them
c) A copy of your recommender's Ugandan National ID
d) Print out of proof of payments for the fee for the ordinary passport and the London courier fees (as well as lost and/or damaged passport fees if this applies)
e) Your current passport
f) A copy of your Ugandan National ID if you have one.
g) Dual Citizenship documentation should it apply to you
h) UK residency status
Additional requirements for a lost passport:
- Sworn Affidavit
- Police letter
- 100,000 Shs payment for fine having selected 'lost' passport.
- Copy of lost Ugandan passport or Ugandan National ID.
Additional requirements for first time applications for minors / the renewal of a minor (under 18 ) passport:
- Original Birth Certificate
- Parents Ugandan Passports
- A copy of the parents Ugandan passports (bio data page and page 45)
- Letter of consent from the parents
Additional requirements for change of details:
- A copy of the Uganda Gazette advertising change of name https://uppc.go.ug/faq/how-to-create-a-deed-poll/
It is your responsibility to have a valid passport for travel. If you make travel arrangements without a valid passport you do so at your own risk.
PASSPORT RENEWAL FAQs
When can I submit my passport application?
Monday to Friday between 09.30am - 1.00pm, ensuring you have booked an appointment on the day on the online appointment system, https://www.passports.go.ug/
When can I collect my passport once I have been informed it is ready for collection?
Tuesday, Wednesday and Thursday between 10.30am - 1.00pm
Am I really required to appear in person to submit my passport application?
Yes, anyone regardless of age is required to appear in person.
Do I need to bring my own passport photos to the appointment?
No. Your photo is taken during your appointment.
Am I required to have a National ID to apply for the e-passport?
Who can be a recommender?
A National of Uganda with a Ugandan National ID who can attest to your identity.
How will I know when my passport is ready for collection?
We either call you or send an e-mail (please make sure you check your junk mail!) There is no need to call our offices.
I am having trouble making payment online, can you advise?
Applicants are advised to either try another browser, attempt payment the following day or restart the application. Furthermore, if you are are having trouble making payment online, someone can make payment on your behalf at most banks in Uganda using the PRN numbers generated by your passport application (Bank of Africa, Bank of Baroda, Bank of Uganda, Barclays Bank, Commercial Bank of Africa Uganda Limited, Cairo International Bank, Centenary Bank, Citibank, DFCU Bank, Diamond Trust Bank, Eco Bank, Equity Bank Uganda Limited, Exim Bank Uganda Limited, Finance Trust Bank Limited, Gtbank, Housing Finance Bank, KCB Bank Uganda, NC Bank Uganda Limited, Orient Bank, Post Bank Uganda Limited, Pride Microfinance Uganda Ltd, STANBIC, Standard Chartered, Tropical Bank Ltd and United Bank for Africa) - they will then provide you with proof of payment. Payment cannot be made at Uganda High Commission. You must ensure you pay both the passport fee AND courier fee (and the lost passport fee where necessary).
Alternatively, payment online can be made through:
- Vising: https://www.ura.go.ug/
- Selecting: 'Make a payment'
- Look to the left and click 'Pay Visa/Mastercard PRN'
- You then have to enter a Payment Registration Number - one at a time
- Your Payment Registration Numbers can be found under 'payment details' on your passport application
- When you enter a payment registration number, press 'search'
- Under 'select bank in which you want to make the payment', select 'GT Bank' and under 'make payment', select 'continue'
- Proceed with payment with your UK Credit Card and Debit Card details
- Print off proof of payment and repeat until all PRN codes are done
Payment is made in Uganda shillings, is this correct?
Yes, all payments made online are in Uganda shillings and are paid to a Ugandan bank - e.g - GT Bank. You can pay using your UK Debit/Credit card in the same way you would pay for any other online item.
Can you print my forms?
No, please visit the High Commission with all your printed forms in order. There are no printing facilities here.
I'd like to bring my appointment date forward, can I do this?
No; the online appointment booking system would have offered you the next available appointment dates. This is something our office cannot change.
My passport is not ready yet and it's been two weeks?
E-Passport renewals are currently processed from Uganda therefore take longer than the prior turnaround time of two weeks. Applicants are advised to submit passport renewals well in advance of when they need their passport. Applicants are e-mailed when their passport is ready for collection.
Do I still need to make an appointment with you www.passports.go.ug to submit my passport renewal documents?
Yes, appointments must be booked on https://www.passports.go.ug/ under, 'schedule appointment' and applicants will be required to visit the Mission between 9.30am-1.00pm on the day. No appointment, no submission.
What happens if I can't make my appointment date / How do I reschedule my appointment?
Appointments can only be rescheduled once the date/time of the present appointment lapses.
The system is not allowing me to make an appointment?
Usually if the system is not allowing people to make an appointment it's because payment of the passport or courier fee has not been made.
Why do I need to pay the 10, 000 Uganda Shilling courier fee?
The payment for courier fees is mandatory. Passports are printed in Kampala. This payment covers the cost of your application to be couriered to Kampala for processing and the return of your passport from the Kampala Passport Office to London. It does NOT cover postage costs between the High Commission and your home address.