The Passport Department at the Uganda High Commission is open to the public for enquiries/submissions to all those who have scheduled an appointment online: Monday to Friday from 09:30 a.m. to 1:00 pm only (except on Public Holidays in Uganda and the United Kingdom - see opening times). No appointment, no submission.
Passport collection is Tuesday, Wednesday and Thursday between 10:00 a.m. to 1:00 pm only.
The Ministry of Internal Affairs(MIA)/Directorate of citizenship and Immigration Control(DCIC) has now fully operationalized the e-Passport with the online application system for e-passports now in place.
To use the new portal, applicants from anywhere in the world visit:
2. Make payment via the online application application form links which you'll see at the last stage of the application with payments made via the URA payment portal using your UK Debit/Credit card ensuring your print out your receipts:
The fee for an ordinary passport is: UGX 250, 000/= plus UGX 10,000/= for London courier fees.
Lost passports additionally incur a UGX 100,000/= fine.
Alternatively, if you are struggling to make payment online, you may wish to ask someone to pay for your application on your behalf. This can be done at most banks in Uganda which accept the PRN codes your application will generate.
Do I need to bring my own passport photos to the appointment?
No. Your photo is taken during your appointment.
Am i required to have a National ID to apply for the e-passport?
Who can be a recommender?
A person with a Ugandan National ID who can attest to your identity.
How will I know when my passport is ready for collection?
We either call you or send an e-mail (please make sure you check your junk mail!) There is no need to call our offices.
I am having trouble making payment online, can you advise?
Applicants are advised to either try another browser, attempt payment the following day or restart the application. Furthermore, if you are are having trouble making payment online, someone can make payment on your behalf at most banks in Uganda using the PRN numbers generated by your passport application (Bank of Africa, Bank of Baroda, Bank of Uganda, Barclays Bank, Commercial Bank of Africa Uganda Limited, Cairo International Bank, Centenary Bank, Citibank, DFCU Bank, Diamond Trust Bank, Eco Bank, Equity Bank Uganda Limited, Exim Bank Uganda Limited, Finance Trust Bank Limited, Gtbank, Housing Finance Bank, KCB Bank Uganda, NC Bank Uganda Limited, Orient Bank, Post Bank Uganda Limited, Pride Microfinance Uganda Ltd, STANBIC, Standard Chartered, Tropical Bank Ltd and United Bank for Africa) - they will then provide you with proof of payment. Payment cannot be made at Uganda High Commission. You must ensure you pay both the passport fee AND courier fee (and the lost passport fee where necessary).
Alternatively, payment online can be made through:
Look to the left and see the headings 'payments' and click 'Pay Visa/Mastercard PRN'.
You then have to enter a Payment Registration Number - one at a time.
Your Payment Registration Numbers can be found under 'payment details' on your passport application.
When you enter a payment registration number, press 'search', then under 'select bank in which you want to make the payment', select Stanbic and under 'make payment', select 'continue'.
You should then be able to go to a new window where it says 'PRN Validation Successful'.
Select, 'make payment' and enter your UK Debit/Credit cards.
Print off proof of payment and repeat until all PRN codes are done.
Payment is made in Uganda shillings, is this correct?
Yes, all payments made online are in Uganda shillings and are paid to a Ugandan bank - e.g - Stanbic. You can pay using your UK Debit/Credit card in the same way you would pay for any other online item.
Can you print my forms?
No, please visit the High Commission with all your printed forms in order. There are no printing facilities here.
I'd like to bring my appointment date forward, can I do this?
No; the online appointment booking system would have offered you the next available appointment dates. This is something our office cannot change.
My passport is not ready yet and it's been two weeks?
E-Passport renewals are currently processed from Uganda therefore take longer than the prior turnaround time of two weeks. Applicants are advised to submit passport renewals well in advance of when they need their passport. Applicants are e-mailed when their passport is ready for collection.
Do I still need to make an appointment with youwww.passports.go.ug to submit my passport renewal documents?
Yes, appointments must be booked on https://www.passports.go.ug/ under, 'schedule appointment' and applicants will be required to visit the Mission between 9.30am-1.00pm on the day. No appointment, no submission.
What happens if I can't make my appointment date / How do I reschedule my appointment?
Appointments can only be rescheduled once the date/time of the present appointment lapses.
The system is not allowing me to make an appointment?
Usually if the system is not allowing people to make an appointment it's because payment of the passport or courier fee has not been made.
Why do I need to pay the 10, 000 Uganda Shilling courier fee?
The payment for courier fees is mandatory. Passports are printed in Kampala. This payment covers the cost of your application to be couriered to Kampala for processing and the return of your passport from the Kampala Passport Office to London. It does NOT cover postage costs between the High Commission and your home address.
2. Two (2) identical passport size photographs (taken within the past 6 months, coloured, strictly on a plain white background, full front face view and a neutral facial expression with both eyes open and both ears visible).
3. Present expired passport/copy of expired passport/Ugandan National ID
4. If passport is lost, a Sworn Affidavit notarized by a solicitor, dated within six months.
Payments for the Certificate of Identity can be made through: